State Farm® Insurance Agent Marcus Acosta

"Thank you Cesar! We are so pleased that Lawana gave you the best customer service experience possible and thank you for your business!!!"

"Thank you for sharing your experience. I’m sorry to hear that your interaction with Jessica was not as helpful as it should have been, and that the new system has continued to cause issues for you—especially after being live for three months. We understand how frustrating that is, and we take your feedback seriously. We also recognize the importance of receiving an itemized bill. You’re correct that, under the previous system, you could clearly see each vehicle’s premium, applicable discounts, and any changes. Unfortunately, State Farm Corporate has implemented this new system, and the transition (including the billing format and mailing process) is outside of our agency’s control. I apologize that you are not currently receiving the itemized bill by mail as expected and that it required follow-up calls to confirm when it would be sent. To clarify, Jessica did provide you with a breakdown; however, because multiple customers are experiencing similar issues with the new system and related claim/billing volume, obtaining and confirming itemization can take additional time. That said, as a business owner, I am committed to putting customers first and helping within any area we can control. In addition, I was made aware of your Google review before I had an opportunity to respond. I was dealing with an urgent situation with another client, including a house fire and the loss of their son this past weekend. When circumstances require it, I have to be out in the field. I sincerely apologize for the delay in responding. I would be more than willing to review your account again and discuss what options are available to help you moving forward. Please contact my office at your convenience so we can address this promptly. Thank you again for your patience and for the opportunity to make this right. We’ve been committed to taking care of you since 2011. Sincerely, Marcus Acosta"

"So glad you gave us the opportunity to Earn you business!!!"

"Thank you Jorge for sharing your experience! I’m so happy Kathy was able to guide you through the entire process—your appreciation means a lot."

"¡Gracias por escribirnos! Nos alegra mucho saber que recibiste una atención tan amable y servicial. Transmitiremos tu agradecimiento."

"¡Muchas gracias por sus comentarios! Nos alegra saber que recibió un excelente servicio y que la señorita Martha le atendió de manera tan amable. ¡Se lo haremos saber!"

"Thank you so much Lisa for the wonderful review! We’re thrilled to hear you had a great experience with our entire agency. Martha will be so happy to know her patience and support made a difference during your claim process. We truly appreciate you taking the time to share your feedback!"

"¡Qué bueno! Me alegra mucho que te haya gustado el servicio de la señorita Martha. Es muy amable y siempre intenta atender de la mejor manera. 😊"

"Muchísimas gracias. Nos motiva saber que quedaste muy agradecido. Que tengas un excelente día."

"Thank you for your feedback and for the recognition Ivan. We’re glad the experience was helpful—Lawana and I truly appreciate it."

"Muchas gracias por su amable atención y por comunicarse con nosotros. Que Dios les bendiga también, y quedamos a sus órdenes."

"Thank you so much Yvonne! We are so thankful for you and your business!"

"So glad to hear you had a wonderful experience with our agency! "

"Glad to hear we provided you such great service Daniel!!"

"We are so thrilled that you had an MA-zing experience with Lawana!!! She truly goes above and beyond for all of our customers!!! We look forward to serving you!!"

"Muchas gracias por tus amables palabras. Me alegra mucho saber que el servicio y la atención fueron de tu agrado. Estoy a tu disposición para cualquier cosa que necesites. ¡Que tengas un excelente día!"

"Muchas gracias Daniela!! Estamos bien agradecidos!!!"

"This right here is why we do what we do sir! Thank you for taking the time to let us know just how special Martha is to our customers and our agency! Happy Easter sir!"

"Muchisimas gracias Angelica por darnos su reseña tan maravilloso especialmente por Martha. Ella siempre trata de dar el mejor servicio posible en cada momento!!!"

"Muchisimas gracias por sus palabras tan bonitas! Estamos muy agradecidos y siempre listos para darle el mejor servicio!"

"Thank you so much Fabian!!!!!"

"Thank you so much Christy for taking the time to give us the wonderful review and to let us know how wonderful your experience was with Sandra!!!"

"Muchisimas gracias Aleida! Sus palabras son hermosas y le agradezco mucho que tomó tiempo para compartir su experiencia con Martha y nuestra oficina!!"

"Muchisimas gracias Jenny! Estamos muy agradecidos por su apoyo!! Martha y Samara siempre están atentos para ayudar en todo momento!!! "