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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Aliza Cevallos

Aliza Cevallos

March 18, 2025

5  out of  5
rating by Aliza Cevallos
"State Farm is a great choice to pick. I was helped by Crystal Gonzales at the Marcus Acosta, Agent on 2750 Strawberry. Rd Pasadena, Ix 77502 She is a big help, very patient and handled any questions I had. If your thinking of going with State Farm I recommend it."
We responded:
"Thank you so much Aliza!!! Crystal is one of the most patient at listening and assisting clients with their needs!!!"
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Carla Melendez

March 14, 2025

5  out of  5
rating by Carla Melendez
"Crystal y la señora Elsa son muy amables"
We responded:
"Muchisimas gracias Carla! Ellas dos siempre tratan de ayudar a nuestros clientes en todo lo que se puede!"
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Enmanuel Castells

March 3, 2025

5  out of  5
rating by Enmanuel Castells
"Been working with the office of Marcus Acosta for years of State Farm and there customer services is great, Alice Gonazales help me get some information about making some changes in my coverage and she was very helpful to answer all my questions and make the right decision, I highly recommend her for a great and fast work."
We responded:
"Thank you for this wonderful review Emmanuel!!! Alice is dedicated to serving our clients' needs and always doing her best to recommend the best coverage to fit your individual needs."
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Cynthia Leal

February 27, 2025

5  out of  5
rating by Cynthia Leal
"Everyone is always very helpful, today Martha helped me. One day when I was sick, very sick on my birthday and feeling bad, I received a call from State Farm, I thought they wanted me to pay a bill, but the call was to wish me a Happy Birthday from everyone there, that definitely just made my day. That's just the kind of people they are ....."
We responded:
"We are so glad and thankful for you Cynthia!!! We definitely try to do the little things and always want the best for our customers!!!!"
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Alyssa Zarate

February 25, 2025

5  out of  5
rating by Alyssa Zarate
"The best State Farm Office in Pasadena. All the ladies here are amazing and always provide great customer service. 😊"
We responded:
"Thank you so much Alyssa for this wonderful 5 star review. The entire team strives to help out in any way possible and we are truly thankful for your business!"
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Kinina Guerrero

February 25, 2025

5  out of  5
rating by Kinina Guerrero
"Marcos Acota has a great Team God bless them"
We responded:
"Thank you so much Kinina!! You have been such a pleasure to have all these years as one of our longest policy holders. We appreciate you and your business!!"
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Deivi Vigil

February 24, 2025

5  out of  5
rating by Deivi Vigil
"This people go above and beyond to help even helping with filing with other insurers"
We responded:
"Thank you so much Deivi for allowing us the opportunity to work with you and your family in helping file and get your claim started. We definitely appreciate your business and will always find ways to separate ourselves from the competition!"
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TexasMade KoolAid

February 21, 2025

5  out of  5
rating by TexasMade KoolAid
"I spoke with Alice who did a great job reaching out to me and answering every question I had. I asked more then the general questions and Alice was very knowledgeable and had no issues answering any."
We responded:
"We are so lucky to have Alice. She has over 15 years of experience in this industry and always goes above and beyond for out customers."
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Edna Smith

February 20, 2025

5  out of  5
rating by Edna Smith
"Mr. Acosta and Crystal are a very delightful!"
We responded:
"Thank you so much for the wonderful review Edna. Crystal is always so kind and helpful and we appreciate your business!"
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Homer sifuentes

February 20, 2025

5  out of  5
rating by Homer sifuentes
"The girls here are always great help! Very knowledgeable and kind."
We responded:
"Thank you so much for amazing review Homer. Our team always strives to provide the best customer service, and we never stop learning to try and be the best we can be for our customers."
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Nelda Mata

February 19, 2025

5  out of  5
rating by Nelda Mata
"Always great service🤗"
We responded:
"You are so sweet Nelda. Thank you again for your business and for allowing us to earn your business."
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Melissa Valencia

February 18, 2025

5  out of  5
rating by Melissa Valencia
"Great response time. Very accommodating regarding method of communication. I was able to handle my concerns via text messages. Thank you Alice Gonzalez for your help"
We responded:
"Thank you so much Melissa! We appreciate your feedback and Alice truly does go above and beyond to not only assist our customers but make life easier for them. Thank you, Agent Marcus Acosta"
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Gisela Lucio

February 13, 2025

5  out of  5
rating by Gisela Lucio
"Everyone at Marcus Acosta’s office is simply fabulous!!! His staff is very efficient and knowledgeable about anything related to insurance. Even when they do not know the answer to a question (which is rare) his staff will find the answer and get back with you asap. I can’t say enough great things about this particular State Farm office."
We responded:
"Thank you so much Gisela!! We appreciate your support and business all these years and will always do our best to take care of you and your needs!! Marcus"
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Karen Cockrell

February 13, 2025

5  out of  5
rating by Karen Cockrell
"Crystal has always been so helpful!"
We responded:
"Thank you so much Karen! Crystal truly is helpful and always finds a way to help our customers!! Marcus"
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Jorge Acosta

February 13, 2025

5  out of  5
rating by Jorge Acosta
"Alice Gonzales was very helpful and patience. And she has a great attitude and energy. She knows how to take care of her customers. Thank you Alice Gonzales and may the lord bless you."
We responded:
"Thank you so much Jorge!! Alice is very helpful and patient when it comes to taking care of our customers and their needs. Marcus"
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Rosa Trevino

February 12, 2025

5  out of  5
rating by Rosa Trevino
"Very grateful for the help received, thank you State Farm Insurance Mr. Marcus Acosta and his assistant Cristal"
We responded:
"Thank you so much Rosa for allowing us the opportunity to help you in your time of need. I’m glad we were able to help get your windshield covered and replaced!!! Marcus"
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Chheyon Bhatt

February 11, 2025

5  out of  5
rating by Chheyon Bhatt
"“Since the day I bought my car, I have been connected with State Farm. I really like State Farm and the services provided by its employees. Especially, Martha’s customer service made me very happy. A big thank you to Marcus Acosta, Martha, and the entire State Farm family!”"
We responded:
"Thank you, Prakash, for your 5-star review! I'm delighted to hear that Matha and our team were able to provide such helpful service. We’re grateful for your support and look forward to continuing to meet your insurance needs! - Marcus"
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JOHANNA PULE

February 11, 2025

5  out of  5
rating by JOHANNA PULE
"Marcus and all of the people I have worked with at State Farm have been wonderful and extremely supportive. The attention we have received and follow through has helped make the whole claims process much easier. I highly recommend Marcus and his entire state farm team if you are looking for a new provider."
We responded:
"Being there when our policyholders need us the most is why we do what we do. We are so thankful to have been able to be there when it matters most and assist during your claim process! We appreciate you and Max and look forward to protecting you always!!!"
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Julio Vera

February 5, 2025

5  out of  5
rating by Julio Vera
"Agents are friendly and informative. I wish the prices were lower but IK that it is not up to the agents."
We responded:
"Thank you Julio for this wonderful review. I know Jessica has looked over your policy and you have all discounts available at this time. You are correct as we do not control rates but we do it best to give you the best service possible!! "
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Pablo Espinoza

February 4, 2025

5  out of  5
rating by Pablo Espinoza
"Jessica’s great attitude,great experience thanks Marcus to keep great team!!!"
We responded:
"Thank you so much Pablo for the amazing review on Jessica and our team! We appreciate you and will strive for nothing but the best when taking care of your insurance needs!"
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Diana Aranda

February 4, 2025

5  out of  5
rating by Diana Aranda
"Great customer service! Lawana always goes above and beyond!"
We responded:
"Thank you Diana for this awesome review of Lawana! She truly does go out of her way to help our customers no matter the situation. Finding solutions for our clients is what we do best!!!"
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Tracy Arnold

February 4, 2025

5  out of  5
rating by Tracy Arnold
"Jennifer is always so helpful!"
We responded:
"Thank you so much Tracy! You and Bill have been such wonderful clients over all these years and we are so appreciative of you and your business! Glad we always find a way to help!"
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jackie levi

January 31, 2025

5  out of  5
rating by jackie levi
"If I could give Marcos Acosta a 10 Star rating, I would. He is the best insurance agent I have ever hard. Marcus people skills are great. He has the ability to listen & empathize with you to understand what you want and need. I highly recommend him for any of your insurance needs. Also, he has a great staff. J.Levi"
We responded:
"This truly is the kindest and sweetest review I have ever had! Ms. Jackie you are one of a kind and so full of joy and knowledge. Thank you for always trusting in me and my team!!!"
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Jessie Reiland

January 30, 2025

5  out of  5
rating by Jessie Reiland
"State farm is always fast friendly and professional in all of our transactions"
We responded:
"Thank you so much Jessie! We strive to always make doing business with our agency easy and fun. We value you and want to protect your every need!"
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Mary De La Paz

January 30, 2025

5  out of  5
rating by Mary De La Paz
"Always a great experience to work and do business with them."
We responded:
"Thank you so much, Mary. We appreciate the fantastic review! I’m thrilled our office could assist you with your auto insurance needs. It’s wonderful to hear you had a great experience with our agency! If you ever need anything else please don’t hesitate to reach out, Agent Marcus Acosta"